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Simplifying Patient Communication
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Frequently Asked Questions
How do I get started?
Sign-up on our “Get Started” page and follow the simple directions.
How long before I can make my first call using Hirrun PNS?
Only minutes. You will be able to make your first call to your phone to test the system.
What kind of Training is available for my staff?
Hirrun offers free on-line training via screen cam and/or instruction sheet. Onsite training is also available.
How do I know if my system is compatible with Hirrun PNS?
All systems are compatible with Hirrun. Since our system uses uploads or custom code to interface we are able to get patient information from any EMR system.
How will I know if my call went through?
You will know within seconds by checking your secure web-page. An email report can also be sent.
Can I schedule my calls to go out at a certain time of day?
Yes, when setting up the call schedule you can set a default or custom time for making the outgoing calls.
What happens if an answering machine picks up?
Hirrun PNS leaves a message on any answering machine or voicemail system.
Is there any equipment to buy?
No, Hirrun will maintain all calling and reporting systems. All you need is a computer and internet connection.
What are the costs involved for setup and monthly charges?
Charges range based on volume and number of office locations. In general the fees run $50/month per doctor.
Are there any contracts?
There are no contracts or setup fees. You may cancel your account at any time.
Is Hirrun PNS HIPAA compliant?
Yes please consult our page on
HIPAA Compliance
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